Financial FAQ

Q. When is payment due for my therapy sessions or groups?
A. Payment, including insurance co-payments, is expected at the time of intake and at each appointment. We accept Visa, MasterCard, checks, and cash.


Q. What insurance do we accept?

A. We are providers for Medicaid, Medicare, and several other insurance companies. Insurance providers that we regularly work with include the following:

  • Aetna
  • Blue Cross/Blue Shield
  • Cigna (we are not in network for Cigna EPO plans)
  • United Behavioral Plans (selected plans - please check with your insurance provider)
  • Medicaid
  • Medicare
  • CHP+
  • The Medicaid Buy-In Program for Children with Disabilities (Children’s Buy-In) is a Family Medical Assistance program that provides Medicaid benefits for children with disabilities whose adjusted family income is at or below 300% of the Federal Poverty Level (FPL). Eligible families receive Medicaid benefits for their child with a disability by paying a monthly premium on a sliding scale based on their adjusted income. The Children’s Buy-In is for children under age 19 who have a qualifying disability, and whose adjusted family income is at or below 300% of the Federal Poverty Level (FPL).
We are not contracted with Tricare, Humana, PPO plans, and no longer take any EAP plans.

If you have another insurance provider, please check with that company to see if they will authorize service from the Community Reach Center. Community Reach Center is out of network with Kaiser, and does not accept Victims Compensation funding.  Co-payments and deductibles can vary by insurance provider and policy; these fees will be discussed at your initial meeting.

Most insurance companies require pre-authorization, so be sure to call your insurance company before coming to your initial appointment with us and bring your insurance card.


Q. What if I have no insurance?

A. You may qualify for a reduced fee or grant based on your specific circumstances and household income. The fee will be determined at your first meeting with us. Please complete the Client Income Form found in the Intake Forms section and bring the requested proof of income. Please note that the State of Colorado requires us to consider income from all sources (salaries, support payments, investments, public assistance, etc.) for all persons living in the household, whether or not they are related. For this reason, it will be helpful for you to examine and complete the Client Income Form before your first meeting.


Q. If I am unable to come to one of my appointments, will I need to pay for that appointment?

A. As with most medical appointments, you are asked to cancel appointments 24 hours in advance. If you do not cancel your appointment, you may be charged a fee by your insurance provider.


Q. Whom do I call if I have a question about my bill?

A. Please call our main phone number at (303) 853-3500, and simply select option 5 for Billing.